Job: Senior Manager--Mobile Operations

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Job Description

For questions or updates regarding your status in the application process, please contact Gulf Coast Regional Blood Center Recruitment Center at 1-866-497-6945.

Mobile Operations Center

Position Title:
Senior Manager--Mobile Operations

Hours Per Week:

Work Week:


Driving Position:


Location: 9990 Fannin in Houston Texas 77045


TITLE/CODE:                          Senior Manager - Mobile Operations

DEPARTMENT:                       Mobile Operations


Reporting to the VP of Operations, position is responsible for oversight of day-to-day operation of mobile-based donor collection programs and coordination of projects. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.  Management retains the discretion to add to or change the duties of the position at any time.

  • Ensure operational, collection, compliance and financial goals applicable to Mobiles are met.

  • Identify and implement strategic initiatives in support of goal attainment..

  • Prepare and monitor the annual budget for collections, to assure proper departmental financial control and accountability.

  • Prepare and conduct performance appraisals for mobile Managers.

  • Review collection and operating reports and resolve operational, production, and maintenance problems to ensure minimum costs and prevent operational delays.

  • Benchmark and assess new methods to improve cost effectiveness and efficiency.

  • Monitor and ensure adherence to all existing policies, standard operating procedures and federal regulations related to the collection of voluntarily donated whole blood and apheresis products.

  • Continually monitor performance of management staff to facilitate open communications, clarity of expectations, and retention of staff and attainment of operational and collection goals.

  • Regularly communicate with staff to ensure comprehension of goals and commitment to the Blood Center’s Mission.

  • Ensure collection functions are current as to equipment, training and technology.

  • Compile, review and report on monthly collection statistics.

  • Regularly expected to attend industry conventions and workshops to stay current with industry trends and maintain positive relationships with clients, vendors and competitors.

  • Assist the VP of Operations, as needed.

  • Enforce The Blood Center's policies on EEO, Affirmative Action and Safety/Health.



Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.  Must comply with all applicable safety rules and policies and be willing to report actual and potential safety violations to the appropriate supervisor or manager.


Must maintain regular and acceptable attendance at such level as is determined in The Blood Center’s sole discretion.

Regular Hours

Full time:  must be regularly available to work at least 8 hours per day, 40 hours per week, or such other days or hours per week as The Blood Center determines are necessary to meet business needs.

Overtime (applicable only to non-exempt positions)

Must be available and willing to work such overtime per day or per week as The Blood Center determines is necessary or desirable to meet business needs.

Weekend and Holidays

Must be available and willing to work such weekends and holidays as The Blood Center determines are necessary or desirable to meet its business needs.


Supervises Mobile Operations Managers and Coordinators in the Mobile Operations Department.  Responsible for the overall direction, coordination and evaluation of these managers.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


Bachelor's degree in management or a medical-related field from an accredited four-year college or university or plus 5 years of management experience in an allied health environment, preferably to include experience in blood banking, or an equivalent combination of education and experience.  Working knowledge of phlebotomy and apheresis techniques strongly preferred.




Excellent written and oral communication and interpersonal skills.   Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  Ability to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances and to listen well; write clearly and effectively present ideas to document activities and to read and interpret a variety of written information.  Must be able to work collaboratively with varying parties and interests while maintaining positive relationships. 


Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  Must be able to apply statistical trends to real life applications to include future forecasting. 


Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.  Ability to make decisions quickly on available information and to take action; to make commitments and not change decisions when challenged and to deal with emergencies when necessary; to take action in solving problems while exhibiting judgment and a realistic understanding of issues; use reason, even when dealing with emotional topics.


Ability to define realistic, specific goals and objectives and to prioritize objectives; start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; use a systematic approach in solving problems through analysis of the problem and evaluation of alternative solutions.


Ability to develop unique and novel solutions to problems; use intuition and a new way of thinking to create new ideas; present information in an attention getting and interesting manner.


Ability to determine priority goals for multiple projects, make independent decisions, provide leadership, exhibit good judgment skills, and maintain perspective in unusual or stressful situations. Ability to work with people in such a manner as to build high morale and group commitments to goals and objectives; create positive energy (motivation) in both individuals and groups; communicate with others in a warm and helpful manner while simultaneously building credibility and rapport; influence the actions and opinions of others in a desired direction; exhibit judgment in leading others to worthwhile objectives.


Computer Literate:  Microsoft Office, Safetrace, and Business Objects


Personal Vehicle Driver


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; use hands and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds. Employees are required to team lift any items in excess of 40 pounds. Specific vision abilities required by this job include color vision, close vision and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, blood and/or blood components, as well as other biohazard materials.  The noise level in the work environment is usually moderate.

Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.


The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer.  Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.