NDC Assistant Manager-Westchase
Westchase Donor Center
NDC Assistant Manager-Westchase
Hours Per Week:
GULF COAST REGIONAL BLOOD CENTER
Location: 10001 Westheimer Rd Houston, TX 77042
TITLE/CODE: Assistant NDC Manager
DEPARTMENT: NDC Operations
SCOPE OF RESPONSIBILITY
Reporting to the NDC Manager, assists in the supervision of staff and daily operation of donor collection facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
- Assist in the daily supervision of facility staff to ensure the safe and appropriate care of the donor population.
- Act as NDC Manager in the absence of same.
- Perform pre-donation screening, venipuncture, and post venipuncture care of donors in accordance with Standard Operating Procedures, accurate, legible completion of donor records in a timely manner.
- Review donor records to ensure accuracy and completeness. Accurately and legibly completes donor records in a timely manner.
- Analyze data relating to quality improvement, procedures and products; recommends improvements.
- Assist in orienting and training other staff members.
- Identifies and addresses non-routine situation arising during phlebotomy and apheresis procedures. Implements corrective action where appropriate.
- Attend and completes continuing education and training in apheresis procedures, instruments and equipment as required.
- Maintains acceptable level of proficiency in required phlebotomy and apheresis procedures.
- Actively recruits donors.
- Enforce The Blood Center's policies on EEO, Affirmative Action and Safety/Health.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must comply with all applicable safety rules and policies and be willing to report actual and potential safety violations to the appropriate supervisor or manager.
Must maintain regular and acceptable attendance at such level as is determined in The Blood Center’s sole discretion.
Full time: must be regularly available to work at least 8 hours per day, 40 hours per week, or such other days or hours per week as The Blood Center determines are necessary to meet business needs.
Overtime (applicable only to non-exempt positions)
Must be available and willing to work such overtime per day or per week as The Blood Center determines is necessary or desirable to meet business needs.
Weekend and Holidays
Must be available and willing to work such weekends and holidays as The Blood Center determines are necessary or desirable to meet its business needs.
Must be able to work at different locations and to transport self to same.
In the absence of the Facility Manager, directly supervises employees in Donor Collection Facilities. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
High school Diploma or GED; two years of experience required in medical field to include phlebotomy and/or apheresis experience; or equivalent combination of education and experience. Strongly prefer a minimum of one year of experience working in a position involving frequent interaction with the public and the use of customer service skills.
DIPLOMA OR TRANSCRIPT MUST BE PROVIDED AND KEPT IN PERSONNEL FILE FOR EMPLOYEES PERFORMING MODERATE OR HIGH COMPLEXITY TESTING
CERTIFICATES, LICENSES, REGISTRATIONS
Certificate of Phlebotomy strongly preferred
EMT Certification or Associate Degree in a related field strongly preferred
Ability to establish and maintain positive rapport with donors so as to provide high level of customer service. Ability to interact professionally and politely with others. Ability to work in high pressure, fast paced environment. Ability to resolve conflicts.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
GOAL SETTING/PROBLEM SOLVING SKILLS
Ability to define realistic, specific goals and objectives and to prioritize objectives; start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; use a systematic approach in solving problems through analysis of the problem and evaluation of alternative solutions.
Ability to develop unique and novel solutions to problems; use intuition and a new way of thinking to create new ideas; present information in an attention getting and interesting manner.
Ability to work with people in such a manner as to build high morale and group commitments to goals and objectives; create positive energy (motivation) in both individuals and groups; communicate with others in a warm and helpful manner while simultaneously building credibility and rapport; influence the actions and opinions of others in a desired direction; exhibit judgment in leading others to worthwhile objectives.
OTHER SKILLS AND ABILITIES
Computer Literate: Safetrace, Donor ID, Microsoft Office
Must be able to work irregular hours as needed.
POSITION DRIVING STATUS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and blood and/or blood components, as well as any other biohazard material. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.