PC/Helpdesk Support Analyst I
Blood Center Headquarters (La Concha)
PC/Helpdesk Support Analyst I
Hours Per Week:
GULF COAST REGIONAL BLOOD CENTER
Location: 1400 La Concha Lane Houston, TX 77054
TITLE/CODE: PC Support Analyst I
SCOPE OF RESPONSIBILITY
Position is primarily responsible for providing technical and problem solving support to all PC end users.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
Provide first level, problem-solving support on all PC's and associated peripherals in a timely manner.
Act as primary contact for PC users through Help Desk and 811 phone line.
Install and support PC software and hardware, including peripherals.
Educate PC users on the Local Area Network (LAN) and all software and hardware supported by the MIS Department.
Develop and maintain application specific software for users.
Ensure compliance with regulations, procedures and standards applicable to assigned responsibilities.
Repair broken hardware and assist the user in restoring damaged or lost software.
Assist users in the development of software solutions.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must comply with all applicable safety rules and policies and be willing to report actual and potential safety violations to the appropriate supervisor or manager.
Must maintain regular and acceptable attendance at such level as is determined in The Blood Center’s sole discretion.
Full time: must be regularly available to work at least 8 hours per day, 40 hours per week, or such other days or hours per week as The Blood Center determines are necessary to meet business needs.
Overtime (applicable only to non-exempt positions)
Must be available and willing to work such overtime per day or per week as The Blood Center determines is necessary or desirable to meet business needs.
Weekend and Holidays
Must be available and willing to work such weekends and holidays as The Blood Center determines are necessary or desirable to meet its business needs.
Must occasionally be able to work at off site locations and transport self to same.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Associate’s or Bachelor’s Degree from an accredited college or university in Computer Science or a related field desirable. Requires a minimum of two years of experience with enterprise level desktop support.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid Texas Driver’s License and acceptable driving record.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence, independently. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Must have excellent oral and written communication skills, including a courteous and professional telephone demeanor. Must be able to work independently and with minimum supervision.
POSITION DRIVING STATUS
Personal Vehicle Driver (formerly Select Non-Consultant)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to blood and/or blood components, as well as any other biohazard materials. The noise level in the work environment is usually moderate.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.