Job Description

For questions or updates regarding your status in the application process, please contact Gulf Coast Regional Blood Center Recruitment Center at 1-866-497-6945.

Blood Center Headquarters (La Concha)

Position Title:
Pochi and Operations Coordinator

Hours Per Week:

Work Week:


Driving Position:


Location: 1400 LaConcha Lane in Houston, Texas 77054 

TITLE/CODE:                          Pochi and Operations Coordinator

DEPARTMENT:                      NDC Operations 


The Pochi and Operations Coordinator (POC) is responsible for managing, directing and overseeing the operations of all pocH-100i hematology analyzers and assisting in the coordination and supervision of all administrative and technical activities pertaining to the collection of blood and blood components in a facility setting.   The POC provides visible leadership, accountability and authority over the moderate-complexity pocH-100i hematology testing program.  The POC works independently and exhibits a high degree of initiative in resolving problems encountered and developing recommended solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.  Management retains the discretion to add to or change the duties of the position at any time.

·     Ensure Blood Center employees receive appropriate requisite pocH-100i training and competency assessments.

·     Coach CLIA qualified incumbent employees on skill improvement (as needed).

·     Coordinate, oversee and review all aspects of the pocH-100i testing program including daily QC, proficiency testing, calibrations, cleanings, repairs, installation qualifications, method comparisons, YSF updates, supply tracking and controlled document updates.

·     Assist with the maintenance and verification of CLIA credentials .

·     Provide broad range of administrative and technical support to the Manager and all facility staff.

·     Monitor and report on neighborhood donor center performance metrics and work with department management to address operational deficiencies.

·     Participate in the development and validation of SOPs and ensure regulatory and SOP compliance with all aspects of facility operations.

·     Perform neighborhood donor center assessments and ensure timely completion of applicable corrective actions.

·     Act as back-up manager or staff as needed.

·     Initiate counseling of staff on performance problems; coordinate with staff's manager to assure that appropriate action is taken.

·     Assist with promotional events and activities.

·     Participate in and help author, revise and modify applicable SOPs and Change Control requirements.  



Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.  Must comply with all applicable safety rules and policies and be willing to report actual and potential safety violations to the appropriate supervisor or manager.


Must maintain regular and acceptable attendance at such level as is determined in The Blood Center’s sole discretion.

Regular Hours

Full time:  must be regularly available to work at least 8 hours per day, 40 hours per week, or such other days or hours per week as The Blood Center determines are necessary to meet business needs.

Overtime (applicable only to non-exempt positions)

Must be available and willing to work such overtime per day or per week as The Blood Center determines is necessary or desirable to meet business needs.

Weekend and Holidays

Must be available and willing to work such weekends and holidays as The Blood Center determines are necessary or desirable to meet its business needs.


This position has no direct supervisory responsibilities.  However, the Pochi and Operations Coordinator may carry out supervisory responsibilities in accordance with the organization's policies and applicable laws such as training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems as needed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (or higher) in medical technology, chemical, physical or biological science, or bachelor’s degree from an accredited college or university plus 2 years of related laboratory experience, preferably in a health care setting, or equivalent combination of education and experience.  Must satisfy requirements to fulfill role of CLIA Technical Consultant. 


Certificate of Phlebotomy desirable but not required.

EMT Certification or licenses in a related field a plus.

Valid Texas Driver's License and acceptable driving record.


Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations. Ability to write reports and/or business correspondence. Ability to effectively present information and respond to questions from groups of managers, customers, other employees. Must be proficient in Microsoft tools.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Excellent written and verbal communication skills

Project Management

Computer Literate (Microsoft applications required.  Safe Trace, Donor ID, Vista a plus)

Excellent customer service skills


Personal Vehicle Driver


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit, climb or balance, and taste or smell.  The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and blood and/or blood components, as well as any other biohazard materials.  The employee is occasionally exposed to risk of electrical shock, fumes or airborne particles.  The noise level in the work environment is usually moderate.

Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.


The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer.  Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.

Application Instructions

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