Blood Center Headquarters (La Concha)
Hours Per Week:
GULF COAST REGIONAL BLOOD CENTER
Location: 1400 LaConcha Lane in Houston, Texas 77054
TITLE/CODE: Receptionist I
DEPARTMENT: Product Management—Hospital Services
SCOPE OF RESPONSIBILITY
In addition to performing routine receptionist work, position supports the customer/donor services functions in the department and reports to the Administrative/Contract Support Coordinator.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
· Assists with intake for customer/donor issues; resolves or appropriately routes customer concerns to ensure response or resolution.
· Assists with maintenance of database of customer/donor calls and issues.
· Operates PBX or multiline telephone system to answer incoming calls and directs callers to appropriate personnel.
· Retrieves messages from voice mail and forwards to appropriate personnel.
· Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
· Takes and delivers messages or transfer calls to voice mail when appropriate personnel are unavailable.
· Answers questions about organization and provides callers with address, directions, and other information.
· Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Monitors visitor access and issues passes when required.
· Performs other tasks as requested.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must comply with all applicable safety rules and policies and be willing to report actual and potential safety violations to the appropriate supervisor or manager.
Must maintain regular and acceptable attendance at such level as is determined in The Blood Center’s sole discretion.
Full time: must be regularly available to work at least 8 hours per day, 40 hours per week, or such other days or hours per week as The Blood Center determines are necessary to meet business needs.
Overtime (applicable only to non-exempt positions)
Must be available and willing to work such overtime per day or per week as The Blood Center determines is necessary or desirable to meet business needs.
Weekend and Holidays
Must be available and willing to work such weekends and holidays as The Blood Center determines are necessary or desirable to meet its business needs.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EDUCATION AND EXPERIENCE
High School Diploma or GED; at least one year of related work experience or training; or equivalent combination of education and work experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Bilingual: English/Spanish highly desirable. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
OTHER SKILLS AND ABILITIES
PBX multi-phone system
Computer Literate: Basic computer skills (Word/Outlook)
POSITION DRIVING STATUS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to operate a computer and other office machinery and remain in a stationary position. The employee must frequently lift and/or move up to 10 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.