Blood Center Headquarters (La Concha)
Hours Per Week:
GULF COAST REGIONAL BLOOD CENTER
1400 La Concha Lane in Houston, Texas 77054
TITLE/CODE: Technical Writer
DEPARTMENT: MIS (Management Information Systems)
SCOPE OF RESPONSIBILITY
Reporting to the Manager-Business Applications, the position is responsible for the development and revision of department SOPs, forms, documents and training materials.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
- Design, create, revise, draft, publish and participate in the validation of departmental SOPs and standards as well as continuing education materials such as alerts, notices and reminders.
- Identify SOPs that require modification and/or training.
- Identify processes requiring SOPs.
- Maintain accurate documentation and tracking of departmental records and forms retrieval processes, to include storage of records and destruction of outdated forms and documents.
- Ensure distribution of communications regarding forms and procedures.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must comply with all applicable safety rules and policies and be willing to report actual and potential safety violations to the appropriate supervisor or manager.
Must maintain regular and acceptable attendance at such level as is determined in The Blood Center’s sole discretion.
Full time: must be regularly available to work at least 8 hours per day, 40 hours per week, or such other days or hours per week as The Blood Center determines are necessary to meet business needs.
Overtime (applicable only to non-exempt positions)
Must be available and willing to work such overtime per day or per week as The Blood Center determines is necessary or desirable to meet business needs.
Weekend and Holidays
Must be available and willing to work such weekends and holidays as The Blood Center determines are necessary or desirable to meet its business needs.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Associates degree from an accredited college or university in science or technical writing (bachelors degree desirable) or related field plus one year experience in health or science related work or equivalent combination of education and experience. Must have a demonstrated ability to write technical materials for a regulated environment.
CERTIFICATES, LICENSES, REGISTRATIONS
Ability to read, analyze and interpret general business periodical, professionals journals, technical procedures, operating and maintenance instructions or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
OTHER SKILLS AND ABILITIES
Computer literate: Microsoft Office, flow charting.
Good attention to detail, accuracy and proof reading skills.
Strong internal and external customer service skills and the ability to communicate with all types of customers.
Ability to be flexible in a changing environment and to develop high end user computer skills.
POSITION DRIVING STATUS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to operate a computer and other office machinery and remain in a stationary position. The employee must frequently lift and/or move up to 10 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.