Donor Advocate Coordinator
GULF COAST REGIONAL BLOOD CENTER
Work Location: 1400 La Concha Lane in Houston Texas 77054
Position Title: Donor Advocate Coordinator
Join our team of heroes!
Position is responsible for the primary corporate link to donors who wish to express praise or concerns regarding TBC operations or personnel’s actions relating to donor recruitment, have questions about donor eligibility, the donor collection process, risk management or customer care, as well as donors who wish to use TBC’s special donation services.
JUST FOR YOU:
- Competitive compensation and benefits package.
- Texas Medical Center location with free parking.
- Engaging and exciting opportunity to SAVE LIVES.
Tips to thrive in our culture:
- Embody our Core Values of Commitment, Integrity, and Respect.
- Work to actively create experiences that inspire others to save lives, each and every day.
- Embrace doing it right, making connections, and creating desired experiences.
- Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.
In this role, you will:
- Excellent team player with working knowledge of blood banking procedures, standards and regulations.
- Handle multiple projects effectively.
- Work within tight timeframes.
- Maintain confidentiality.
- Document details accurately.
- Prepares, reviews and documents deferral notifications, test results, reinstatement notifications, test authorization release forms, reports to physicians and reports to local health department as regulations require.
- Prepares, reviews, investigates and reports potential recall of blood components after investigation of the daily On-site Deferral Report.
- Receive, assess and coordinate reporting of donor illnesses, and when necessary, send notification to Unit Recall Group for follow-up.
- Communicates/mails Care Post Cards, as appropriate, to donors experiencing adverse reactions/hematomas following donations and documents information into TBC Reaction Repository.
- Excellent communication skills in English, both verbally and in writing, to convince, persuade, inform and calm others.
- Exhibit calm and professionalism when dealing with emotional customer/donors and demonstrate flexibility as conditions warrant.
- Excellent customer service skills required in working with input from various sources.
- Ensures prompt and accurate processing of autologous, directed and therapeutic orders and related records and communication.
- Effectively communicates and disseminates prompt and accurate information related to testing performed on donor blood, test results, and deferral status to donors and physicians.
- Assists Donor Collections staff with the determination of donors’ eligibility/acceptability for voluntary blood donation.
- Creates, revises and reviews SOPs.
- Accurately maintains deferred donor directory (DDD), assists with the investigation of questionable or erroneous computer deferrals and re-evaluates donor eligibility based on the outcome of the investigation.
- Resolves donor information discrepancies on donor records.
- Takes responsibility/ownership of mistakes and follow any corrective action plan provided by TBC management.
We need someone who has:
- High school Diploma or GED (Associate's Degree from an accredited college or university is preferred).
- Minimum two (2) years of previous job-related experience in either a technical or clerical function in a regulated medical environment (blood banking experience strongly preferred).
- Experience in data entry along with proficiency in MS Office Suite.
- Some experience in customer service or equivalent combination of education and experience.
- Excellent customer service skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to operate a computer and other office machinery and remain in a stationary position. The employee must frequently lift and/or move up to 10 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may possibly be exposed to blood and/or blood components, as well as any other biohazard materials. The employee is occasionally exposed to moving mechanical parts and risk of radiation. The noise level in the work environment is usually moderate.
Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.
Think you have what it takes to save lives with us? We want to hear from you.
The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.