Donor Collections Operations Manager

GULF COAST REGIONAL BLOOD CENTER

Location: 1400 La Concha Lane in Houston Texas 77054

Position Title: Donor Collections Operations Manager

Join our team of heroes!

Are you looking for more than a job? We are hiring dedicated and motivated individual who are interested in being an integral part of our team. To achieve our goals, we need passionate and talented professionals who want to make a difference in our communities to "Help Save Lives" and "Create Experiences That Inspire Others to Save Lives, Each and Every Day."

This position is responsible for management and coordination of all administrative, operational and technical aspects of Donor Collections programs within designated geographical areas, including Mobile Operations and Neighborhood Donor Centers (NDCs). The Collections Operations Manager is responsible for the overall management activity for all assigned Collections teams.

This role is great for those who will provide a positive and engaging experience with the donors and employees by making them feel welcomed and value. Building a rapport and relationships that will encourage employee’s great customer service and donors to return frequently.

Just For You:

• Career advancement opportunities.
• Competitive compensation and benefits package.
• Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect
• Work to actively create experiences that inspire others to save lives, each and every day.
• Embrace doing it right, making connections, and creating desired experiences.
• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

In this role, you’ll:

• Oversee administrative, operational, technical, clinical and medical aspects of whole blood, apheresis and special collections at all Collections locations.
• Coordinate operational activities to ensure consistency in functionality across all locations.
•  Maintain a high level of communication with Donor Collections Leaders.  Maintain in-depth knowledge of applicable regulations and ensure Collections operations are compliant and current as to equipment, training, technology, proficiency and documentation.
• Perform site visits/assessments of NDC and Mobile blood drives for direct observations and onsite coaching.
• Provide coaching, mentoring and development opportunities for Collections staff and leaders to foster career development.
• Conduct regular meetings with leaders and staff to resolve problems and communicate information regarding organizational priorities and goals.
• Determine priority goals for multiple projects, make independent decisions, provide leadership, exhibit good judgment skills, and maintain perspective in unusual or stressful situations.
• Review and analyze staff performance data.  Work with leaders to recognize successes and address deficiencies.  Monitor and measure overall metrics to ensure the department achieves overall departmental goals.
• Monitor blood drives daily to assess efficiency and effectiveness.  Address deficiencies and recognize successes.
• Hold Collections leaders accountable for their team operational metrics.
• Responsible for effectively managing the Retention and Turnover metrics for assigned Collections teams.
• Collaborates and manages the implementation of Donor Collections risk and safety initiatives.
• Monitor, develop and revise standard operational and work practices in accordance with regulatory and organizational standards.
• Identify process improvements and resolve operational issues both intra- and interdepartmentally.
• Assist the Director of Donor Collections and Senior Donor Collections Zone Operations Managers, as needed.
• Enforce The Blood Center's policies on EEO and Safety/Health.
• All duties as assigned

We need someone who has:

• Bachelor's degree from an accredited four-year college or university preferably in business or a science related field plus five years’ experience in blood banking or a related medical field or an equivalent combination of education and experience.
• Minimum three years of supervisory/management experience.   
• Knowledge of phlebotomy and apheresis techniques strongly preferred.
• Must have a valid Texas Driver’s License plus acceptable driving record.
• Preferred, but not required:  Medical Laboratory Scientist (MLS) who can fulfill a CLIA Technical Consultant role.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to operate a computer and other office machinery and remain in a stationary position. The employee must occasionally lift and/or move up to 10 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision, distance vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, blood and/or blood components, as well as other biohazard materials. The noise level in the work environment is usually moderate.

Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.

Who We Are:

Gulf Coast Regional Blood Center is a non-profit 501 (c) (3) organization and is accredited, licensed, and inspected by the Food and Drug Administration (FDA), AABB as well as local and state authorities. Serving the largest medical campus in the world, The Blood Center has grown to more than 650 employees and serves more than 170 hospitals and health care institutions in the 26-county Texas Gulf Coast, Brazos Valley, and East Texas regions. As it pertains to stability, we have been in business for over 45 years with no threat of mergers or acquisitions; and growing stronger as we gain more partnerships within the business community. 

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

The Blood Center is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.