Position Title: 

PC Support Analyst I

Join our team of heroes!

Are you seeking daily adventure while advancing your career? Look no further.

We’re looking for a PC Support Specialist who loves helping people solve technical problems. In this role, you’ll be the go‑to resource for employees who need support with their computers, software, or peripherals. You’ll handle help desk requests, install and maintain hardware and applications, troubleshoot issues, and guide users on how to get the most out of our systems. You’ll also help develop and support custom software tools and ensure everything meets company standards. If you enjoy hands‑on tech work and making someone’s day a little easier, this role is for you.

Just For You:

• Technical skills.

• Career advancement.

• Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect

• Work to actively create experiences that inspire others to save lives, each and every day.

• Embrace doing it right, making connections, and creating desired experiences.

• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

In this role, you will:

• Provide first level, problem-solving support on all PC's and associated peripherals in a timely manner.

• Act as primary contact for PC users through Help Desk.

• Install and support PC software and hardware, including peripherals.

• Educate PC users on the Local Area Network (LAN) and all software and hardware supported by the MIS Department.

• Develop and maintain application specific software for users.

• Ensure compliance with regulations, procedures and standards applicable to assigned responsibilities.

• Repair broken hardware and assist the user in restoring damaged or lost software.

• Assist users in the development of software solutions.

• Additional duties as assigned. 

We need someone who has:

• Requires a minimum of two years of experience with enterprise level desktop support.

• Must have a valid Texas Driver’s License and acceptable driving record.
  

We prefer:

• Associate’s or Bachelor’s Degree from an accredited college or university in Computer Science or a related field desirable.
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Who We Are:

Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

Some Jobs Change Lives. Others Save Them. 

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.