Manager, Executive Support Services

GULF COAST BLOOD

New Posting!

 Location:   1400 La Concha Houston, TX  77054

Position Title: Manager of Executive Support Services 

Join our team of heroes!

Are you looking for more than a job? We are hiring a professional and results-oriented Executive Assistant to join our team.

The Manager, Executive Support Services (ESS) is responsible for leading and coordinating the work Executive Assistant team in support of GCB’s executive leaders. This role ensures consistent, high-quality administrative support including scheduling, calendaring, executive material preparation, and board-level documentation. The manager sets standards, coaches team members, and serves as a point of alignment and escalation across executive support needs.

This role is great for those who enjoy using their talents to add value to critical operations.

JUST FOR YOU:

• Career advancement opportunities.
• Competitive compensation and benefits package.
• Texas Medical Center location with free parking.
• Engaging and exciting opportunity to SAVE LIVES.

In this role, you will:

• Serve as the Executive Assistant (EA) for the CEO including travel, expenses, and calendars.
• Supervise and guide a team of Executive Support Specialists (ESS) who support senior leaders across the organization.
• Coordinate executive scheduling to minimize conflicts and prioritize strategic time commitments.
• Leads the coordination, scheduling, and agenda planning and materials planning of designed organizational meetings including Transformation Team Meeting, Operations Leadership Team Meeting, 1:1s and organizationally chartered meetings.
• Manage timelines and quality control for all board meeting materials, ensuring timely and accurate submissions.
• Coordinates specialized ownership across Executive Support pool ensuring reliable coverage on Governance Support, Event and Engagement Planning, and CEO success measures.
• Develop and maintain standard processes, tools, and templates to support a consistent and professional approach across the ESS team.
• Serve as a liaison between the ESS team and executive leadership to triage requests, resolve challenges, and elevate performance standards.
• Identify development needs and provide coaching and feedback to ESSs.
• Support the alignment of executive communications and ensure confidentiality, professionalism, and attention to detail in all deliverables.

• Facilitate regular check-ins with the ESS team to ensure coordination, share best practices, and reinforce expectations.

   

Additional duties as assigned.

We need someone who has:

• Associate's degree from an accredited two-year college or technical school or equivalent work experience.
• Strong business acumen; a minimum of five years’ executive administrative or office management experience. Medical terminology knowledge strongly preferred.
• Three plus years’ project management experience.
• Minimum one year of team leadership experience with demonstrated ability to lead others, manage priorities, and coordinate complex workflows.
• Strong organizational and communication skills with exceptional attention to detail.
• Experience with board material preparation and executive-level documentation is preferred.
• Proficient in Microsoft Office Suite and other administrative and scheduling tools.
• Maintains discretion and professionalism in all aspects of the role.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is frequently required to operate a computer and other office machinery and remain in a stationary position.  The employee must frequently lift and/or move up to 10 pounds.  Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program in an effort to prevent bodily injury and for the health and safety of others.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.