Job Description





Position Title: NDC Operations Coordinator

Function Titles: Administrative; Coordinator

Join our team of heroes!

Are you looking for more than a job? We are hiring a detailed-oriented person who enjoys building relationships with peers and supporting the staff.

The Operations Coordinator is responsible for has responsibility for assisting in the coordination and supervision of all administrative and technical activities pertaining to the collection of blood and blood components in a facility setting.  Summarize here.

This role is great for those who Input behaviors here.

Just For You:

  • Career advancement opportunities.
  • Competitive compensation and benefits package.
  • Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

  • Embody our Core Values of Commitment, Integrity, and Respect
  • Work to actively create experiences that inspire others to save lives, each and every day.
  • Embrace doing it right, making connections, and creating desired experiences.
  • Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

In this role, you’ll:

  • Provide broad range of administrative and technical support to NDC Managers and all facility staff. 
  • Responsible for one of three lead oversight specializations of either Apheresis, Equipment monitoring and repair or Projects. Assignment of one specialization does not preclude involvement in another area of specialization.  
  • Monitor and report on neighborhood donor center performance metrics with specific focus on QNS, automation and error rates and work with department management and peers to address operational deficiencies. Participate in the development and validation of SOPs and ensure regulatory and SOP compliance with all aspects of facility operations. 
  • In conjunction with Zone Manager, manages facility teams to ensure all quality goals are met and to implement operational changes to maximize center efficiency and quality. 
  • Develop and maintain professional development programs for apheresis staff and conduct staff in-services and training as needed. 
  • Make donor eligibility determinations when unusual donor medication, medical condition and travel answers are encountered by NDC collections staff. Operations Coordinators will work with Medical Services, staff or directly with donors to determine donor eligibility. 
  • Perform neighborhood donor center assessments and ensure timely completion of applicable corrective actions. 
  • Lead liaison for internal and external audits and inspections including, but not limited to, QA, FDA, AABB, LFB, EU, Korean Green Cross. 
  • Research and evaluate equipment and processes and assist with validation of same. 
  • Act as back-up Zone Manager, NDC Manager or staff as needed. 
  • Initiate counseling of staff on performance problems; coordinate with staff’s Manager to assure that appropriate action is taken. 
  • Provide backup functions for NDC inventories and critical supplies, 
  • Training of all employees for RBC Loss application, Vista Level 5 Access, and NDC specific Trackwise use. 
  • Create and send weekly status reports to Zone Manager on facility visits, error rates and investigations, observations of staff, equipment logs, project updates, safety matters, etc. 
  • Supports completion of new NDC employee and/or Facility Manager(s) onboarding programs 
  • Assure NDC staff maintain the facility in a neat and clean condition suitable for donors, volunteers, visitors, and media at all times. Ensure all equipment is kept in good working order and repaired in a timely fashion. 
  • Monitor daily collections and ensure collection team is aware of day-to-day specific collection needs for Product Management hospital requests. Update donor collection software based on real-time collection performance throughout the collection day. 
  • Oversees NDC quality system activities such as root cause analysis, corrective action planning, and process improvement development. 
  • Performs NDC site visits 2-3 times per week to observe NDC Operations, discuss metrics and provide coaching for improvement. 
  • Provides Lead Competency Assessor function for annual competency assessment programs. 
  • Assist with promotional events and activities. 
  • Deliver supplies, equipment, and miscellaneous items to NDCs as needed. 
  • Perform backup functions for employee time sheet reviews and entries for payroll system. 
  • All duties as assigned.

We need someone who has:


  • High School Diploma or GED
  • Associate Degree from an accredited college or university is strongly preferred
  • Minimum three (3) years’ experience required as a supervisor in blood banking environment including phlebotomy and apheresis skills, or equivalent combination of education and experience. Experience must include working in a position involving frequent interaction with the public and the use of customer service skills. 
  • Certificate of Phlebotomy desirable. 
  • EMT Certification or licenses in a related field a plus.  
  • Valid Texas Driver's License and acceptable driving record. 
  • Personal Vehicle Driver  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear . The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb, or balance, and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision, and ability to adjust focus. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and blood and/or blood components, as well as any other biohazard materials. The employee is occasionally exposed to risk of electrical shock, fumes, or airborne particles. The noise level in the work environment is usually moderate. 


Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV. 

Who We Are:

Gulf Coast Regional Blood Center is a non-profit 501 (c) (3) organization and is accredited, licensed, and inspected by the Food and Drug Administration (FDA), AABB as well as local and state authorities. Serving the largest medical campus in the world, The Blood Center has grown to more than 650 employees and serves more than 170 hospitals and health care institutions in the 26-county Texas Gulf Coast, Brazos Valley, and East Texas regions. As it pertains to stability, we have been in business for over 45 years with no threat of mergers or acquisitions; and growing stronger as we gain more partnerships within the business community. 

Think you have what it takes to save lives with us? We want to hear from you.


The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online