NDC Operations - Scheduling and Projects Operations Coordinator
Blood Center Headquarters (La Concha)
NDC Operations - Scheduling and Projects Operations Coordinator
Hours Per Week:
Monday - Friday
8a - 4p (on-call)
GULF COAST REGIONAL BLOOD CENTER
(Location: 1400 La Concha Lane, Houston, TX 77054)
TITLE/CODE Scheduling and Projects Operations Coordinator
DEPARTMENT: NDC Operations
SCOPE OF RESPONSIBILITY
The Scheduling and Projects Operations Coordinator is responsible for managing, directing and overseeing the operations and administration of staff schedules, projects and overall operations within NDC Operations. This role provides visible leadership, accountability and authority over high profile projects and programs. The Coordinator works independently and exhibits a high degree of initiative in resolving problems encountered and developing recommended solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
- Leads the staff scheduling program for all Houston-based neighborhood donor centers (NDCs). Responsible for ensuring all NDCs are properly staffed on a daily basis.
- Provides visible and accountable leadership that oversees the successful delivery of NDC Operations projects and programs for internal clients and donors; helps develop new opportunities for donor growth.
- Ensures Change Management Process is utilized in order to maintain compliance and effective customer service outcomes.
- Leads projects relative to milestone completion while managing both resource and financial under budget constraints.
- Monitors and maintains client and internal project executive satisfaction by engaging in weekly or monthly status briefings and updates with NDC management staff.
- Coordinates, creates, and leads SOPs, validation plans and test cases to ensure projects are completed from infancy state to implementation.
- Participates in and helps author, revise and modify applicable SOP’s and Change Control requirements.
- Provide broad range of administrative and technical support to the Manager and all facility staff.
- Monitor and report on neighborhood donor center performance metrics and work with department management to address operational deficiencies.
- Perform neighborhood donor center assessments and ensure timely completion of applicable corrective actions.
- Act as back-up manager or staff as needed.
- Initiate counseling of staff on performance problems; coordinate with staff's manager to assure that appropriate action is taken.
- Assist with promotional events and activities.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must comply with all applicable safety rules and policies and be willing to report actual and potential safety violations to the appropriate supervisor or manager.
Must maintain regular and acceptable attendance at such level as is determined in The Blood Center’s sole discretion.
Full time: must be regularly available to work at least 8 hours per day, 40 hours per week, or such other days or hours per week as The Blood Center determines are necessary to meet business needs.
Overtime (applicable only to non-exempt positions)
Must be available and willing to work such overtime per day or per week as The Blood Center determines is necessary or desirable to meet business needs.
Weekend and Holidays
Must be available and willing to work such weekends and holidays as The Blood Center determines are necessary or desirable to meet its business needs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
High School Diploma or GED (Associate Degree from an accredited college or university is strongly preferred); minimum three (3) years experience required as a supervisor in blood banking environment including phlebotomy and apheresis skills; or equivalent combination of education and experience. Experience must include working in a position involving frequent interaction with the public and the use of customer service skills.
CERTIFICATES, LICENSES, REGISTRATIONS
Certificate of Phlebotomy desirable.
EMT Certification or licenses in a related field a plus.
Valid Texas Driver's License and acceptable driving record.
Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations. Ability to write reports and/or business correspondence. Ability to effectively present information and respond to questions from groups of managers, customers, other employees. Must be proficient in Microsoft tools including, but not limited to, Microsoft Office suite of applications.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to generate and manage detailed project plans. Must be able to manage technical resources working on multiple projects seamlessly. Must be an excellent communicator - both written and oral. Must have excellent customer relationship management skills. Must be able to run project update meeting with both technical and non-technical attendee's. Must possess leadership qualities and skills that motivate project team members to drive the project to a successful conclusion. Must demonstrate effective team collaboration skills and proven success to drive acceptable customer satisfaction results.
OTHER SKILLS AND ABILITIES
Excellent written and verbal communication skills
Computer Literate: eDelphyn, Donor ID, Microsoft Office
Must be able to work irregular hours and days
Excellent customer service skills
POSITION DRIVING STATUS
Personal Vehicle Driver
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and blood and/or blood components, as well as any other biohazard materials. The employee is occasionally exposed to risk of electrical shock, fumes or airborne particles. The noise level in the work environment is usually moderate.
Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.
The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identi t y, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.