Job Description




Location: 1400 La Concha Lane in Houston Texas 77054


Position Title: Zone Manager

Function Titles: District Manager; Regional Manager

Join our team of heroes!

Are you looking for more than a job? We are hiring dedicated and motivated individual who are interested in being an integral part of our team. To achieve our goals, we need passionate and talented professionals who want to make a difference in our communities to “Help Save Lives” and “Create Experiences That Inspire Others to Save Lives, Each and Every Day.

The NDC Zone Manager is responsible for or management and coordination of all administrative, operational and technical aspects of Neighborhood Donor Centers (NDCs) donor collection programs within their designated geographical areas. The NDC Zone Manager is responsible for the overall management activity for all NDCs within their geographic region.

 This role is great for those who will provide a positive and engaging experience with the donors and employees by making them feel welcomed and value. Building a rapport and relationships that will encourage employee’s great customer service and donors to return frequently.

Just For You:

·         Career advancement opportunities.

·         Competitive compensation and benefits package.

·         Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

·         Embody our Core Values of Commitment, Integrity, and Respect

·         Work to actively create experiences that inspire others to save lives, each and every day.

·         Embrace doing it right, making connections, and creating desired experiences.

·         Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

In this role, you’ll:

  • Oversee the administrative, operational, technical, clinical and medical aspects of whole blood, apheresis and special collections at NDCs.
  • Coordinate operational activities to ensure consistency in functionality across NDC locations.
  • Maintain in-depth knowledge of applicable regulations and ensure NDC operations are compliant and current as to equipment, training, technology proficiency and documentation including, but not limited to, CLIA regulations.
  • Monitor, develop and revise standard operational and work practices in accordance with regulatory and organizational standards.
  • Identify process improvements and resolve operational issues both intra- and interdepartmentally.
  • Hold NDC Facility Managers accountable for their local operational metrics.
  • Hold NDC Facility Coordinators accountable for their assigned responsibilities for NDC Operations.
  • Provide coaching, mentoring and development opportunities for the NDC team members.
  • Responsible for effectively managing the Retention and Turnover metrics for their assigned facilities.
  • Conduct regular meetings with leaders and staff to resolve problems and communicate information regarding organizational priorities, goals, and changes.
  • Determine priority goals for multiple projects, make independent decisions, provide leadership, exhibit good judgment skills, and maintain perspective in unusual or stressful situations.
  • Enforce The Blood Center's policies on EEO, Affirmative Action and Safety/Health.
  • All duties as assigned.

We need someone who has:

  • Bachelor's degree from an accredited four-year college or university preferably in business or a science related field plus five years’ experience in blood banking or a related medical field to include at least three years of supervisory/management experience or an equivalent combination of education and experience.
  • Knowledge of phlebotomy and apheresis techniques strongly preferred.
  • Must have a valid Texas Driver’s License plus acceptable driving record.
  • Preferred but not required: Medical Laboratory Scientist (MLS) who can fulfill the CLIA Technical Consultant role.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances and to listen well; write clearly and effectively present ideas to document activities and to read and interpret a variety of written information.
  • Ability to define realistic, specific goals and objectives and to prioritize objectives; start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; use a systematic approach in solving problems through analysis of the problem and evaluation of alternative solutions.
  • Ability to develop unique and novel solutions to problems; use intuition and a new way of thinking to create new ideas; present information in an attention getting and interesting manner.
  • Ability to work with people in such a manner as to build high morale and group commitments to goals and objectives; create positive energy (motivation) in both individuals and groups; communicate with others in a warm and helpful manner while simultaneously building credibility and rapport; influence the actions and opinions of others in a desired direction; exhibit judgment in leading others to worthwhile objectives.
  • Computer Literate: Microsoft Office, e-Delphyn, and Business Objects

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to operate a computer and other office machinery and remain in a stationary position. The employee must occasionally lift and/or move up to 10 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision, distance vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, blood and/or blood components, as well as other biohazard materials. The noise level in the work environment is usually moderate.

Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.

Who We Are:

Gulf Coast Regional Blood Center is a non-profit 501 (c) (3) organization and is accredited, licensed, and inspected by the Food and Drug Administration (FDA), AABB as well as local and state authorities. Serving the largest medical campus in the world, The Blood Center has grown to more than 650 employees and serves more than 170 hospitals and health care institutions in the 26-county Texas Gulf Coast, Brazos Valley, and East Texas regions. As it pertains to stability, we have been in business for over 45 years with no threat of mergers or acquisitions; and growing stronger as we gain more partnerships within the business community. 

Think you have what it takes to save lives with us? We want to hear from you.


The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.

Application Instructions

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