PC Support Analyst I

GULF COAST REGIONAL BLOOD CENTER

Position Title: PC Support Analyst I

Function Titles: Help Desk Support

Join our team of heroes!

Are you looking for more than a job? We are hiring a detailed oriented person who enjoys building relationships with peers and supporting the staff.

The PC Support Analyst I is primarily responsible for providing technical and problem-solving support to all PC end users.

This role is great for those who is detail oriented and customer service oriented, enjoys working with teams. 

Just For You:

·         Career advancement opportunities.

·         Competitive compensation and benefits package.

·         Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect
• Work to actively create experiences that inspire others to save lives, each and every day.
• Embrace doing it right, making connections, and creating desired experiences.
• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

In this role, you’ll:

·         Provide first level, problem-solving support on all PC's and associated peripherals in a timely manner. 

·         Act as primary contact for PC users through Help Desk and 811 phone line.         

·         Install and support PC software and hardware, including peripherals.

·         Educate PC users on the Local Area Network (LAN) and all software and hardware supported by the MIS Department.

·         Develop and maintain application specific software for users.

·         Ensure compliance with regulations, procedures and standards applicable to assigned responsibilities.

·         Repair broken hardware and assist the user in restoring damaged or lost software.

·         Assist users in the development of software solutions.

·         All duties as assigned.

We need someone who has:

• Associate’s or Bachelor’s Degree from an accredited college or university in Computer Science or a related field desirable. 
• Requires a minimum of two years of experience with enterprise level desktop support.
• Valid Texas Driver’s License

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch and talk or hear.  The employee frequently is required to walk.  The employee is occasionally required to stand.  The employee must occasionally lift and/or move up to 10 pounds.  Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to blood and/or blood components, as well as any other biohazard materials.  The noise level in the work environment is usually moderate.

Who We Are:

Gulf Coast Regional Blood Center is a non-profit 501 (c) (3) organization and is accredited, licensed, and inspected by the Food and Drug Administration (FDA), AABB as well as local and state authorities. Serving the largest medical campus in the world, The Blood Center has grown to more than 650 employees and serves more than 170 hospitals and health care institutions in the 26-county Texas Gulf Coast, Brazos Valley, and East Texas regions. As it pertains to stability, we have been in business for over 45 years with no threat of mergers or acquisitions; and growing stronger as we gain more partnerships within the business community. 

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.