Mobile Operations Center
Hours Per Week:
GULF COAST REGIONAL BLOOD CENTER
Location: 9990 Fannin in Houston, Texas 77045
Gulf Coast Regional Blood Center Employees Only
TITLE/CODE: Coordinator – Training
DEPARTMENT: Donor Collections Mobiles- Training and Quality
SCOPE OF RESPONSIBILITY
Reporting to the Training Manager, the Training Coordinator is responsible for providing training to Donor Collections’ staff on all aspects of the collection process.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
· Acts as backup Training Manager.
· Assist Training Manager in determining training objectives and strategies.
· Demonstrates knowledge of best practices in training concepts and procedures.
· Following prepared curricula, conducts training classes both in the classroom and in actual donor collections’ settings.
· Recommends design and format of training materials and assists in the preparation of same as needed.
· Oversees preparation of materials for educational activities and employee training, including in-services, SOP materials and test materials.
· Explore new ideas in training workflows in visionary concepts to promote dynamic learning options in brainstorming, design sessions.
· Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos or lectures.
· Administers competency exams for trainers and prepares assessment reports on trainees.
· Conducts assessments and reports on effectiveness of training programs. Assists in the development of curriculum as needed.
· Assist Training Manager in coordinating trainers’ schedules as needed.
· Evaluate training efficiency and the business impact to customers through formalized metrics.
· Teach at least 4 sessions (Screening, Phlebotomy and Apheresis) independently.
· Must become competent in all trainings offered to Donor Collection staff and must serve as Training Validator.
· Trains staff employed in the positions of Training Specialist I and II.
· Validates that Training Specialist I and II can deliver classroom and field training in its entirety and independently.
· Performs annual staff certification and competency assessments in CPR, First Aid and other areas as required.
· Maintains proficient knowledge of Blood Center policies, AABB standards, FDA regulations, Standard Operating Procedures and ensures practices trained follow cGMPs and comply with all applicable regulations.
· Responsible for managing and owning organizational communications to ensure employees have knowledge of training events and resources.
· Must be able to effectively demonstrate the ability to use sound judgment with the ability to lead and influence training team members.
· Communicate with internal and external customers and responds to client concerns in a timely and professional manner.
· Provide assessment, evaluation, monitoring and support of all aspects of collection site (Mobiles/NDCs) as needed.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must comply with all applicable safety rules and policies and be willing to report actual and potential safety violations to the appropriate supervisor or manager.
Must maintain regular and acceptable attendance at such level as is determined in The Blood Center’s sole discretion.
Full time: must be regularly available to work at least 8 hours per day, 40 hours per week, or such other days or hours per week as The Blood Center determines are necessary to meet business needs.
Overtime (applicable only to non-exempt positions)
Must be available and willing to work such overtime per day or per week as The Blood Center determines is necessary or desirable to meet business needs.
Weekend and Holidays
Must be available and willing to work such weekends and holidays as The Blood Center determines are necessary or desirable to meet its business needs.
Must be regularly able to work at off-site locations and to either transport self or be transported to same.
The Training Coordinator supervises training staff. The Training Coordinator may also carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Bachelor’s Degree from an accredited college or university in medical or adult education or related field plus 4 or more years of experience in medical training (phlebotomy experience a plus), 1 year experience in adult education or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Basic CardioLife Support Certificate (BCLS) or CPR Certification
Donor Phlebotomy Technician (ASCP) Certification
Trainer Certification (NCCT)
Valid Texas Drivers License and acceptable driving record.
Ability to establish and maintain positive rapport with donors so as to provide high level of customer service. Ability to interact professionally and politely with others. Ability to work in high pressure, fast paced environment. Ability to resolve conflicts.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence, independently. Ability to effectively communicate technical concepts.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Written communications skills necessary, plus exceptional interpersonal skills.
Knowledge of or familiarity with medical terminology used in connection with blood donation/collection processes.
Computer literate - Safetrace, Donor ID, Microsoft Office Applications.
Use of Audio-Visual Equipment.
POSITION DRIVING STATUS
Routine Driver (formerly Appointed Driver)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to blood and/or blood components, as well as any other biohazard materials. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme heat; risk of electrical shock; risk of radiation; and vibration. The noise level in the work environment is usually moderate but sometimes requires working at chemical plants, electrical plants, machine shops, where you may encounter chemicals, loud noises.
Job duties involved an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.